Your satisfaction is important to us! We take pride in our hand-poured fragrances and want you to be completely happy with your purchase. Please review our policy below for returns and exchanges.

Return & Exchange Eligibility You may return unused and unopened items purchased directly from Abboo Candle Co. within 14 calendar days of receiving your order for a full refund or exchange. Items must be in their original condition. We cannot accept returns for items not in original condition, damaged due to reasons not our error, or with missing parts.

How to Initiate a Return or Exchange To initiate a return or exchange, simply log into your account and access your order history. From there, you can select the item(s) you wish to return. Alternatively, you may contact us at michelle@abboocandleco.com within 14 days of receiving your order, including your order number.

Return Shipping & Refunds You will be responsible for covering the return shipping charges. Original shipping charges from your initial order are non-refundable. Once we receive and inspect your returned item, we will notify you of the status of your return within 2 business days. If approved, a refund will be issued to your original method of payment. Please note that your bank or credit card company may require additional time to process the refund.

Exchanges If you request an exchange, we will send you an invoice for any additional shipping charges for the new item. Once this invoice is paid, we will ship your exchange and provide tracking information.

Gift Returns & Exchanges If an item was marked as a gift at the time of purchase and shipped directly to you as the recipient, you are eligible to receive a digital Abboo Candle Co. gift card for the value of your return (less any original shipping charges). Items not shipped directly to the gift recipient are not eligible for returns or exchanges.

Special & Wholesale Orders  Returns are not accepted for special orders, personalized items, mini candles, melt cubes, final sale or wholesale orders. A refund or replacement will only be issued if an item arrives damaged from transit, requiring clear photos of the damaged shipping package and item(s).

Purchases from Retail Partners We cannot process returns or exchanges for orders purchased from our retail partners. Please contact the store where your items were purchased for information on their specific return policy.