Your Questions, Answered.
Have a question about our hand-poured fragrances, your order, or just about Abboo Candle Co.? We've gathered some common questions here to help you quickly find the answers you need. We believe in transparency and want to make your experience as smooth as possible!
We do not have a physical storefront for pickups.
However, for your convenience, we occasionally offer local pickup at select upcoming markets and events. Please check our Market Schedule page for available dates and locations. If an event pickup is available, you can leave a note on the cart page or email us, and we'll refund your shipping fee upon pickup.
No, discount codes must be used when the order is placed. We're unable to apply them retroactively.
Yes, in many cases you can! We want you to get the best value, so we've designed our offers to be as flexible as possible.
Discount Codes: You can use ONE discount code per order. This includes codes from your Scent Society rewards (like a $5 off reward) or special promotional codes (like a 15% off holiday offer).
Automatic Discounts: Automatic discounts do not require a code and can be combined with most discount codes. This means you can use your rewards code or another promo code on top of great deals that apply automatically in your cart (i.e. bundle discounts or free shipping on $75+).
Choosing Between Different Discount Codes: Since only one code can be used at a time, here’s what happens if you try to use more than one:
If you apply a new code that gives you a larger discount, our system will automatically replace the previous one for you.
If you try to apply a code of a lesser value than the one already active, you may see an error message. To use the new code, you would first need to remove the original one from your cart.
If you ever have a question about a specific promotion, please don't hesitate to contact us.
Yes! If you need your order extra fast, please contact us before placing your order to discuss options and pricing.
Absolutely! Add your personalized message in the "Notes" section on the cart page. If you add one of our penny postcards to your order, we'll handwrite your message. Otherwise, it prints on the packing slip. We never include pricing with gift orders.
Oh no! Please contact us immediately with photos of the damaged item(s) and any damage to the shipping box. We'll send a replacement at no additional cost. If a replacement isn't available, a full refund will be issued.
We aim to process orders quickly! If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request, but cannot guarantee changes once processing has begun.
For your security, we do not access or store any credit card information on file. All payments are securely processed through Shopify. You can store payment methods directly with providers like PayPal or Shop Pay.
At this time, Abboo Candle Co. ships only within the United States.
Your satisfaction is important to us! Please visit our dedicated Returns & Exchanges Policy page for detailed information.
It's free to join! Simply create an account on our website. You'll automatically become a Scent Explorer and start earning points with your first purchase.
Earn points on every dollar spent (5 points for $1). You can also earn bonus points for leaving verified reviews, following us on social media, sharing our website, and on your birthday! Visit our Rewards page for all earning opportunities.
Log in to your account and go to your cart page. There, you'll see your point balance and can select how many points to redeem for a discount ($1 off for every 100 points, up to $30 off). Your discount applies automatically.
Yes, reward points expire 12 months from the date they are earned. We'll send you reminders!
You advance tiers based on your net spending. Scent Enthusiast: $200+ net sales. Scent Connoisseur: $500+ net sales. You can track your progress in your rewards dashboard.
Each tier unlocks exclusive perks! Scent Explorer: Base earning, free shipping on $75+. Scent Enthusiast: Higher earning (7x points), free shipping on $50+, one-time 15% off discount. Scent Connoisseur: Highest earning (10x points), free shipping on $30+, one-time 20% off discount. Visit our Rewards page for full details!
Once you unlock a VIP tier, we make it simple to keep your perks!
To maintain your status, simply make at least one purchase of any amount once every six months. As long as you're shopping with us semi-annually, your VIP benefits are secure.
For example, if you place an order on May 1st, your VIP status is locked in through November 1st.
If six months pass without an order, your account will reset to Tier 1 status. But don't worry—this only affects your tier benefits like special shipping, not your accumulated points balance.
The great news is you can re-earn your status at any time! As soon as your spending qualifies you again, you’ll jump right back into your VIP tier.
Store products in a cool, dry place, away from direct sunlight and extreme temperatures.
While scents may subtly evolve over a long time, our candles don't truly "expire." Stored properly, they retain quality for a long time. We always recommend enjoying them!
Our tumbler and 3-wick jars are crafted from hand-blown glass. Slight variations in shape or thickness are natural and add to each piece's unique charm!
If a scent isn't on our website, it's likely been retired. While some may return, others may not. You're welcome to contact us to see if we have remaining supply for a special order.
Yes! We include a free wax melt heart sample with every order. You can request a specific scent in the "Notes" section on the cart page, and we'll do our best to include it if available!
For larger samples or to try a new scent without committing to a full-size candle, our 6 oz Gold Tin Candles are available for purchase. You can also purchase individual Wax Melt Cubes to explore any of our fragrances.
The intensity of fragrance (or "scent throw") can depend on the scent itself, the room size, and individual sensitivity. Our soy candles are designed to provide a clean burn with a moderate to strong scent throw, creating a pleasant ambiance in appropriately sized spaces. Flameless options like room sprays and wax melts often offer a more immediate and customizable burst of fragrance.
This is usually due to a wick that's too long or has carbon buildup. Always trim your wick to 1/4 inch before each burn for a clean, smoke-free experience and proper flame height. Wick trimmers and dippers are great tools!
You might be experiencing "olfactory fatigue" (or "nose blind"). Try leaving the room for a few minutes and returning. The scent should be noticeable again. Ensure your wick is trimmed and the candle is in an appropriately sized space for optimal throw.
These are common and completely normal characteristics of natural soy wax! Bumpy surfaces or "wet spots" (where wax pulls from the jar) are cosmetic. They happen as wax expands/contracts with temperature changes and do not affect the candle's performance or scent.
Our premium fragrance oils blend natural and high-quality synthetic aromatic ingredients. All are Prop 65 compliant, 100% phthalate-free, and adhere to strict RIFM/IFRA standards, ensuring they're clean and safe for home use. We don't recommend use on the body as they aren't tested for that purpose.
Our wicks are made from 100% natural cotton fibers and paper threads. They are lead and zinc-free for a clean, safe burn.
We love soy wax! It's domestically sourced, renewable, and clean-burning. Unlike other waxes, it doesn't contain petrol-soot or emit toxins. Our wax is also free of animal-derived substances, making it vegan-friendly.
Many customers sensitive to traditional candles (especially paraffin) find our soy wax candles a great alternative. Soy wax provides a cleaner burn and typically has a lighter, more subtle scent throw, which can be less irritating.
While we do incorporate candle-safe essential oils in some blends, we primarily use a blend of natural/synthetic ingredients. This is because 100% essential oils can be complex or toxic when burned, and many therapeutic properties are lost to heat. Our blends prioritize optimal scent throw and safety.
Phthalates (specifically DEP) are solvents sometimes used in fragrances. However, all of our fragrances are 100% phthalate-free. We are committed to providing clean and safe home fragrance products.
Yes! Our soy wax is free of animal-derived substances and is cruelty-free, making it completely vegan-friendly.
All gift cards are delivered digitally via email to the address you provide at checkout.
Yes! Enter the recipient's email at purchase. You can schedule the delivery date and include a personal message. Please double-check the email, as we can't change it once sent.
Purchased gift cards do not expire. Promotional gift cards may have a specific expiration date; please check the terms on your card.
No, gift cards are non-refundable and cannot be exchanged for cash.
Unfortunately, we are unable to replace lost or stolen gift card emails. Please treat your gift card email like cash.
We do not offer physical gift cards, but we can email you a printable template to include with your gift!
You can use your Abboo Candle Co. gift card at our in-person markets. However, gift cards cannot be redeemed at other retail partners who carry Abboo Candle Co. products.
Shop Pay Installments is a payment option for qualified orders that lets you split your purchase into 4 equal, interest-free installment payments. Monthly plans with interest may also be available.
For the bi-weekly (4-payment) plan, there are generally no additional charges, interest rates, or late fees. Monthly plans may have interest. All terms are set by Shop Pay and are subject to their policies.
There is no impact on your credit score to apply or check eligibility. Your payment plan and repayment activity may be reported to credit bureaus. This is subject to Shop Pay's terms.
Shop Pay Installments is available for purchases ranging from $50 to $3,000.
No, gift cards cannot be purchased using Shop Pay Installments.
For any questions or assistance with your Shop Pay or Shop Pay Installments account, please contact the Shop Pay Installments Help Center directly. Abboo Candle Co. does not have access to your individual account details.
Yes! All Abboo Candle Co. products are proudly hand-poured in our studio in Fortville, Indiana, USA. Additionally, our tumbler jars, gold tins, and wax melt packaging are all manufactured in the USA.
Yes, we love helping you create unique custom candles for special events, party favors, or corporate gifting! Please contact us to discuss your needs.
Yes, we love supporting our community! We consider donation requests for various raffles, fundraisers, and events. To submit a request, please complete the Donation Form on our website. Please note that due to the high volume of requests, not all submissions can be approved.
You can easily manage your account details, including your shipping address and password, by logging into your account on our website.
Welcome! Please visit our dedicated wholesale website to browse our wholesale collection and place orders. If you haven't already, you'll need to apply for an account to access the checkout process.
Some products on our retail website are limited runs or special editions. Due to supply constraints or cost-effectiveness, these items may not be available for wholesale.
