FAQ

Why soy wax?

Soy wax is biodegradable and comes from a natural, renewable resource. Our soy wax comes from soybeans grown right here in the USA. Soy wax does not contain petrol-soot and will not emit toxins.

 

How should I store my soy candle?

Store your candle in a cool, dry place. If exposed to sunlight for prolonged periods of time, soy candles may discolor or fade. 

 

Why does my candle have a rough surface?

Soy wax does not cool with a perfectly smooth top and may appear bumpy or develop small crystals (often referred to as frosting). Both of these traits are purely cosmetic and do not affect the performance of your candle. 

 

Why is there soot coming from my soy wax candle? 

While soy candles do not emit toxins, you may see soot begin to accumulate on the container if the wick is too long, there is a draft around your candle or the candle has been burning for an extended period of time. This is NOT the same as the toxic soot left from paraffin candles. 

 

What's a phthalate?

There are many types and classifications of phthalates. The phthalates creating a concern for human health is typically used in plastic products. 

Phthalates used in fragrance oils, known as DEP (Diethyl Phthalate), are solvents used to extend the aromatic strength of the candle fragrance oil. DEP has been found to be non-toxic in skin products and candles if used at safe levels.

 

Do you use essential oils in your candles?

Some of our fragrance oils are blended with a safe, candle-grade amount of essential oils. Improper use of essential oils in candles can be toxic and often the properties of the essential oil will burn off.

 

Are your fragrance oils safe?

All of our fragrance oils are phthalate-free and adhere to RIFM and IFRA standards for safety and purity.

 

Why do I have wax left in my warmer after the fragrance is gone?

There is no flame when you use a wax warmer. Wax will not completely evaporate simply by being heated. You'll also get a stronger scent throw if you use less wax in your warmer. 

 

Why can I no longer smell my candle while it's burning?

When you burn your candle for extended periods of time the wax gets too hot and the fragrance oils begin to burn off and may result in you no longer being able to smell your candle. 

You also want to make sure the candle is the appropriate size for your room. Our single wick modern jar candles perform best in a small to medium sized room. If you have a larger room, high ceilings or an open concept area you may need multiple candles or a larger candle like our 3 wicks to achieve the desired fragrance level.

 

Can I use more than one discount code at a time?

No, we are only able to honor one discount code per order. Discount codes are only valid for retail customers and will not be honored on wholesale or special/custom orders. 

 

Can I apply a discount code to a previous order?

Discount codes must be entered at checkout to be applied. We will not honor discount codes once an order has been submitted. 

 

How will my gift card be delivered?

Gift cards are delivered immediately after purchase via email and contain instructions to redeem them at checkout.

 

Do gift cards have an expiration date?

Customer purchased gift cards do not have an expiration date. Promotional gift cards issued by Abboo Candle Co may have an expiration date that will be communicated when issued.

 

Can I cash out my gift card?

No. Gift cards are not redeemable for cash. 

 

What happens if my gift card is lost?

Gift cards are not able to be replaced if stolen, lost, destroyed or used without permission. 

 

Do nut fragrance candles contain actual nuts?

There are no actual nuts or oils derived from nuts in any of our fragrances, but depending on the severity of the nut allergy, we still can't guarantee these fragrances would not aggravate an allergy. While the fragrances themselves don't contain actual nut ingredients, we can't guarantee they weren't made in a facility that may use nut oils in other products, unfortunately.

 

Do you offer local pick up?

Unfortunately, we do not have a storefront or warehouse space that allows for us to offer local pick up. We encourage you to check out our store locator map and find the retailer nearest to you if you want to avoid shipping charges from our online store. We always offer FREE shipping on retail orders of $75+ with code FREESHIP75. This offer excludes wholesale and special order purchases.